How do I know if I am in the coverage
On the homepage, click the "Buy
Now" button and enter your address. Our system will
determine if you are in coverage. You will get a message if you are
not, and if you are you will proceed to pick out services. You can
also call us at (252) 426
7171 and we will check for you.
Can I expand my fixed service to cover my
Yes you can with an, outdoor modem device that
you connect to an indoor router. The internet modem is outdoor
only, this device extends to exterior of your home. A separate
wireless router purchase will be necessary. All Un Premium Fixed
services includes professional installation.
What types of devices can I use on the
With the modem you can use any type of device
with Wi-Fi capabilities (computers, smart phones, iphones, Android
devices, tablets etc.).
How do I get my Nixon's Solutions
This device is part of your service. It will be
installed by a professional upon your scheduled service.
Can I move my outdoor modem to a new
If the move is to another point on the same
dwelling, the answer is "yes". The modem has to remain pointed in
the exact same direction as it originally was without obstructions
between it and the horizon.
If you are moving to new address, please call us
to arrange assistance with the move and get you back online as soon
Is your service affected by the
Weather has no effect on Nixon's Solutions 4G
We go to a warmer climate during the winter.
Can I suspend my service?
Yes you can! We offer a vacation package that
keeps your account active for a low nominal charge for as long as
you are gone. Just call us at (252) 426
7171 to arrange a vacation package. There is no
other service charge or hidden fees and you can apply any existing
prepaid active service to the vacation service charge. During this
time, your modem should be turned off. You will be unable to use
the Internet until you call us and reactivate your
Does your service still work during a power
The network is built to the same high standards
as other commercial service providers such as cellular and
tele(252) 426 7171 networks. We have our own battery and standby
power sources to keep the network running.
We do not supply a backup power source for the
outdoor modem at your home. If you do have an Uninterruptible Power
Supply (UPS) for your computer system, be sure to have the SynKro
power adapter plugged into the UPS power as well. Then, your
Internet connection should be good to go as long as the UPS is
active. Our outdoor modem draws less than 30 watts. Your USB modem
will work as long as the computer itself.
Disclosure on Service Descriptions
All services (Unlimited Premium, Unlimited Premium
Plus and Unlimited Premium Magnum) are delivered via the Cambium
PMP family of proprietary technology products from Cambium
Networks. (Formerly known as Motorola Canopy.) The networks
we use are configured by the synKro cloud intelligence to have a
Maximum Information Rate (MIR) of nominally 4 Mbps, 10 Mbps, or 20
to 25 Mbps for the downlink and nominally 1 Mbps, 2 Mbps or 3 Mbps
for the uplink for the Premium, Premium Plus and Premium Magnum,
respectively. When network loading increases, the
radio's built in congestion management technology attempts to
maintain the throughput for all active connections at the same
relative level and is independent of the type of data in use. The
impact on the connection's speed will be a decrease in both the
down and up directions and not necessarily in direct proportion to
the stated "up to" speeds.
The radio network operates with a nominal baseline
latency of less than 10 milliseconds (msec) for the radio link
itself ("the last mile network"). As the network is
loaded with uses, latency will increase as the radio attempts to
maintain its overall performance. The net effect is that latency
will increase for all subscribers by approximately like amounts, up
to several times the baseline latency.
The radio network we use operates in radio spectrum
shared by others. While we monitor performance and work to
minimize the impact of other users on the Internet experience of
our subscribers, interference may arise at any time and is
generally out of our control.
All the preceding information is accurate when the
radio network is behaving normally and radio conditions are
favorable. By radio conditions, we specifically mean that the
radio path between our network and the subscriber locations is
unobstructed and there is minimal noise present in the form of
interference. Obstructions in the path and noise will degrade
the radio performance. Such degregations may not impede the overall
subscriber experience as the radio will use various technical means
to mitigate such conditions until the point where the connection
begins to exhibit increasingly poor performance as the conditions
degrade past the point where the corrective techniques are unable
to compensate. When that happens, the effective speed
of the connection will rapidly decrease and the latency will
increase dramatically until the connection become unusable.
I can't connect to the network at
If you have an outdoor modem, try these
Make sure your device is powered on at the AC
Reset your indoor router device
Make sure that the cable coming from the modem
on the outside of your house is attached to the AC power adapter
inside the house/building.
Make sure that you have active service. It may
be as simple as updating your payment on file. If you have access
to another Internet connection, log in to your account on
www.nixoninternet.com and make a payment
or call us at (252) 426 7171 and we will
help you solve the problem.
Change the position of your computer. Wireless
signals travels through the air and sometimes physical obstructions
can interfere with the signal. Near a window may be the best place
If you have access to a different Internet
connection, make sure you are in coverage area by entering your
current service address at www.
nixoninternet.com or call us at (252) 426
7171 and we will check for you.
Follow the troubleshooting guide that was
provide at installation
If none of this fixes your problem - call
us, (252) 426 7171!
I can connect, but I just get a web page
saying that there is a problem with my account. What does that
Often, the problem is minor, maybe your credit
card on file has expired. Either login to your account or update
payment information on file, or just call us at (252)
426 7171 and we can get your service going again in no
My service is slower than normal, what should
There are many factors that may impact your
connection speed, including type of browser or operating system,
overall network traffic, time of day, additional background
applications already running (e.g. streaming media, downloading
If you are experiencing consistently slower
connection speeds, make sure that all of your connection and
security software is up to date.
Run the standard maintenance programs for your
PC, including scanning for viruses, spyware and malware. To keep
your PC running at its best, we recommended that you perform this
maintenance every 30 days.